Feedback

HSA students have a range of opportunities throughout and beyond their study to provide suggestions and input into their course and student experience.   One means for students to provide feedback is through the HSA surveys.

Each year HSA conducts a number of student surveys at the unit of competency, course and broader  level  to gain insights into students' learning, teaching and overall experience of studying with Health Skills Australia

Feedback from surveys is used by HSA to inform strategic planning, quality assurance activities, meet regulatory and contractual requirements, and to improve the learning and teaching experience for students.  Information for students on key improvement activities in response to their feedback is provided via news items and announcements.  You are encouraged to participate in these surveys.

The information below introduces the main surveys used by HSA to obtain feedback from students and new graduates.

End of Term Unit of Competency Learning and Teaching Surveys

Each term, students are asked to evaluate their learning and teaching experience of  units of competency in which they are enrolled.

 

Clinical Placement Feedback Placement Providers

 Placement providers are surveyed periodically to evaluate their experience of the students and the clinical placement team.


Student Complaint or Opportunity for Improvement
HSA values student feedback. Students are able to provide this feedback, which may be something you are dissatisfied with or something you think could be improved. Click here to send an Opportunity for Improvement.  To access the complaints procedures click here

Student Satisfaction Survey
This survey, which is conducted annually, is designed to gather feedback from all students about their experiences, their level of satisfaction with HSA services, and their perceptions of HSA overall.

AQTF Learner Engagement Survey (Quality Indicator Reporting)

HSA collects feedback from students who have recently completed all course requirements on their views about their learning and teaching, and overall course and experience of HSA as an Registered Training Organisation(RTO).   A summary report of this feedback is  provided to The Australian Skills Quality Authority (ASQA), the national regulator for Australia’s vocational education and training sector.  Health Skills Australia also uses the feedback to contribute to its quality improvement program.

AQTF  Employer Satisfaction (Quality Indicator Reporting)

HSA collects feedback from employers who have received training for employees by our trainers.  A summary report of this feedback is  provided to The Australian Skills Quality Authority (ASQA), the national regulator for Australia’s vocational education and training sector.  Health Skills Australia also uses the feedback to contribute to its quality improvement program.

National Centre for Vocational Education Research (NCVER)

Students in receipt of a Victorian Training Guarantee subsidy are advised they may be contacted and requested to participation in a NCVER survey or a project or audit or review endorsed by the Department of Education and Early Childhood Development.

Queensland Government Department of Education, Training and Employment

Students in receipt of  Certificate 3 Guarantee Funding subsidy are required as a condition of this funding to complete an employment survey within three months of completing or discontinuing subsidised training.